Frequently asked questions

Every tutor submits identity documents, qualification certificates and references. Depending on what and whom they teach, we also check police clearance and professional registrations such as SACE or SAICA. Our verification team reviews each document before a tutor can be booked.

You answer a short needs assessment. A learner profile is drafted — you can edit anything — and our matching engine ranks verified tutors on subject and level fit, availability, distance, delivery mode, budget, language, experience and reliability. Each recommendation comes with a plain-language reason. You always make the final choice.

Yes. Choose online, in person or either. In-person search shows approximate tutor areas and distances only — never home addresses.

By EFT into the Blueblack Learning Hub bank account shown on your quote, using the unique payment reference. Upload your proof of payment in your account or email it to finance@blueblack.co.za.

Our finance team checks the deposit against our bank statement, usually within one business day. Uploading proof does not by itself confirm payment. Your tutor is appointed once the payment is verified.

Every session has a digital logbook that you confirm or dispute. Disputed sessions are frozen until our team resolves the case, and unused prepaid time can be refunded.

Only a first name, grade and the learning needs you share. Dates of birth, contact details and addresses stay private, and messages stay on the platform.

Yes. Add each child to your parent account; each has their own profile, requests, tutors and session history.

Tutors help you understand the work, plan and improve your writing and problem-solving. They will not complete assessed work for you — that would be academic misconduct.

Once both you and the client confirm a session and evaluations are in, the earning enters our payout workflow with a 7-day target from completion.

Only where it applies to your offering. Requirements are configured per subject, category, learner age group and service — for example, driving instructors need instructor certificates and board-exam tutors need the relevant professional registration.

No. Clients only see your suburb and an approximate, privacy-offset location and distance.

Facilitators, assessors, moderators, subject matter experts (SMEs), skills development facilitators (SDFs), workplace mentors, learning material developers and verifiers. You add your SETA, QCTO or professional-body registrations and the scope you are registered for; our team checks them before your profile is listed.

The qualifications, part-qualifications, unit standards, skills programmes or occupational qualifications you are registered to facilitate, assess or moderate — with the SAQA ID and NQF level. Businesses search by SAQA ID, NQF level and quality body, so a complete scope helps them find you.

We remind you 60 days before the expiry date. On the expiry date the registration is marked expired and hidden from your public profile until you upload the renewed registration letter.

Listing is free. When you accept a request you set your fee. The business pays it to Blueblack with our service fee added on top, and we pay you the full fee by EFT a few days after the work is completed.

Use Find a practitioner and filter by role, SETA or QCTO, SAQA ID, NQF level and province. Every registration shown has been checked against the practitioner's registration letter by our team.

Once your payment is verified. The practitioner accepts with a fee, you confirm and pay the invoice by EFT, and our finance team checks the bank statement. Until then you talk through Blueblack, and contact details in messages are removed automatically.

Yes. When the engagement is completed you can rate it from 1 to 5 and leave a short review. Ratings appear on the practitioner's public profile.

You pay one invoice to Blueblack: the practitioner's fee plus our service fee (and VAT on the service fee if we are VAT registered). We hold the money and pay the practitioner a few days after the work is completed. If something is wrong, report it before then and we hold the payment while we look into it. If an engagement is cancelled before completion, you are refunded in full.